Representatives from the Insurance Council of Australia (ICA), insurers, reinsurers, the National Emergency Management Agency (NEMA), and other government agencies convened this morning to discuss ongoing recovery efforts for customers affected by ex-Tropical Cyclone (TC) Alfred.
The meeting revealed that insurers took proactive measures ahead of the storm’s impact, reaching out to over a quarter of a million customers across southeast Queensland and northern New South Wales. These communications provided essential safety tips, preparedness advice, and guidance on how to file claims efficiently.
In response to the crisis, insurers deployed hundreds of additional claims consultants and activated major event response teams around the clock. They also arranged for temporary accommodation and worked to ensure a reliable network of builders and suppliers was ready in affected areas.
While claims varied by region, the anticipated surge in severe wind damage claims did not materialize. Instead, insurers reported an influx of flood-related claims in localized areas, with many other claims focused on storm-driven water damage and food spoilage due to power outages.
So far, insurers have disbursed nearly $2.4 million in emergency cash payments to close to 6,000 affected policyholders. These funds are primarily intended to cover food spoilage and temporary accommodation costs.
As of midday today, over 34,000 claims have been filed across southeast Queensland and northern New South Wales, marking an increase of more than 50% compared to yesterday’s numbers.
Additionally, the ICA issued a warning about “disaster chasers” in impacted communities. These individuals often solicit upfront cash payments for services like tree and debris removal or home repairs but fail to complete the work to satisfactory standards.
Disaster chasers may also pressure homeowners to sign contracts for future repairs, often claiming the insurer will cover the costs. However, insurers will only reimburse for approved work covered under a policy, leaving homeowners vulnerable to inflated bills or commissions.
The ICA advises residents who believe they may have been approached by a disaster chaser to contact their insurer for guidance.
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