Ping An has recently enhanced its “Ping An Family Doctor” initiative with a comprehensive proactive health management system, aimed at delivering proactive health management, effective chronic disease control, and thorough disease management solutions to its clientele.
By the end of 2023, the “Ping An Family Doctor” membership boasted nearly 13 million users, with an impressive 98% satisfaction rate reported for its medical consultation services.
Key enhancements to Ping An Family Doctor’s services include a team of dual-certified family doctors, adherence to a stringent 5A service standard, proactive health management catering to both sub-healthy individuals and chronic disease patients, and comprehensive disease management for those requiring ongoing medical care. Leveraging internet technology, Ping An ensures optimized service delivery supported by AI-driven 100% quality assurance checks.
Ping An Health’s strides in amalgamating healthcare and insurance are evident in its “Ping An Zhen Xiang RUN 2023 Health Services Plan,” which serves a customer base exceeding 20 million insurance holders, with a remarkable service satisfaction rate of 99%.
Looking forward, Ping An Health is committed to further fortifying its family doctor service framework, expanding its health and senior care ecosystem, and fostering strategic alliances to bolster its operational footprint and sustain growth.
