Mosaic Insurance, a global specialty insurer, has embarked on a transformative journey by entering a multi-year partnership with WNS, a leading provider of digital-led Business Process Management (BPM) solutions. This collaboration aims to revolutionize Mosaic’s operational framework across key areas such as underwriting, claims support, reinsurance processing, and finance and technology services.
Central to this partnership is WNS’s commitment to leveraging its extensive domain expertise to develop digital-first operations. By integrating advanced analytics and enhancing data management capabilities, WNS seeks to drive operational efficiency and elevate customer experience, thereby bolstering Mosaic’s competitive edge in the niche specialty insurance market.
A cornerstone of the initiative is the establishment of an Automation Center of Excellence (CoE) by WNS, designed to systematically identify and implement automation opportunities across Mosaic’s business functions. This initiative underscores WNS’s dedication to delivering cutting-edge technology solutions tailored to meet the specific demands of Mosaic’s hybrid business model, which integrates Lloyd’s syndicate and agency services.
“We are excited about the potential of this collaboration with Mosaic Insurance,” stated Keshav R. Murugesh, Group CEO of WNS. “It underscores WNS’s distinctive capabilities in providing domain-centric, technology-led solutions for the Lloyd’s of London market. Our initial focus has been on establishing a digital workflow ecosystem powered by hyperautomation.”
Mitch Blaser, Co-Founder and Co-CEO of Mosaic, emphasized the strategic significance of the partnership: “WNS comprehends the intricacies of the insurance sector and the unique complexities of Mosaic’s operational model. This alliance is pivotal in enabling us to expand efficiently across global markets and deliver optimal solutions to our clients.”
The partnership between Mosaic Insurance and WNS signifies a strategic alignment aimed at enhancing operational agility and driving sustained growth in the dynamic specialty insurance landscape.
